Aloette Customer Service

How may we assist you?

If you cannot find the answer to your question, please contact Customer Service Monday through Friday, 8 am - 5 pm by calling 1-800-ALOETTE (1-800-256-3883).

ORDERS:

SHIPPING & SALES TAX:

CATALOG & EMAIL REQUESTS:

BEAUTY CONSULTANT OPPORTUNITIES:

CLEAN BEAUTY CREW MEMBERSHIP:

Answers to Frequently Asked Questions

ORDERS:

Is Aloette.com a secure site?
Yes, Aloette.com is a 100% secure site. Aloette takes online security very seriously. Our Web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure Web page to a secure application on our server.

SSL goes into effect at the very onset of the checkout phase, starting with the LOGIN page. We encrypt the entire transaction - login/password, customer billing/shipping information, shipping method, credit card number, etc. - to give our users total privacy when ordering online. If you see an unbroken key or locked padlock at the bottom of your browser window, and https: in the location window at the top of your browser, you know you’re visiting a secured page.

Credit card numbers are securely encrypted and stored on our secure database servers until the order has been processed in our main data environment.

How can I track my order?
Orders will arrive within 5-10 business days of the order date. At this time, Aloette.com cannot track orders online. If it has been longer than 10 business days and your package still has not arrived, please contact customer service via customerservice@aloette.com or call 1-800-ALOETTE (1-800-256-3883).

What is your returns and exchanges policy?
If you are not completely satisfied with an Aloette product and you purchased from an Aloette Consultant, please contact them prior to returning your product.

If for any reason you are dissatisfied with your purchase, you may return your product (with proof of purchase) within six weeks from date of order and it will be exchanged for another product of equal value. We do not offer refunds. Shipping and handling charges are non-refundable. Aloette is not responsible for return shipping fees.

To return items to Aloette, please follow these simple steps:

  1. Please include a copy of the packing slip or order confirmation inside your box. Please note on the form which product(s) you would like to return and what item(s) you would like to exchange them for.
  2. You can return your product using the shipping method of your choice.
  3. Ship your return to the warehouse address located in the top right section of our invoice. If you have any questions or concerns, please contact customer service via email at customerservice@aloette.com or call 1-800-ALOETTE (1-800-256-3883).

How can I contact a customer service representative?
You can contact Customer Service Monday through Friday, 8 a.m. - 5 p.m. Eastern Standard Time via customerservice@aloette.com or by calling 1-800-ALOETTE (1-800-256-3883).

SHIPPING & SALES TAX:

What are your shipping rates?

  Ground Smart Post 2nd Day Air
Lower 48 States $7.95 USD - -
Canada $7.95 CDN - -
Alaska - $14.95 USD $34.95 USD
Hawaii - $14.95 USD $19.95 USD

Do you charge sales tax?
By law, Aloette must charge sales tax if the customer’s billing address is located in a state where Aloette or its parent company, Astral Brands, has a legal presence. With Aloette franchises throughout the country, Aloette currently charges sales tax for all 50 states.

Do you ship to Canada?
Yes, we currently ship orders to Canada. You can visit our Canadian English site or Canadian French site via the links at the very top of each page. Please allow additional time to receive orders in Canada.

Do you ship internationally?
Aloette.com only ships to addresses in the USA or Canada.

Can I ship to more than one address at a time?
Aloette.com cannot ship your order to more than one address at a time. We recommend you place multiple individual orders if you want to send packages to more than one address.

 

CATALOG & E-MAIL REQUESTS:

How can I request a catalog?
To request a catalog, please call 1-800-ALOETTE or email us at customerservice@aloette.com.

How often are Aloette catalogs published?
Aloette catalogs are currently published twice a year.

BEAUTY CONSULTANT OPPORTUNITIES:

Where can I learn more about becoming an Aloette consultant?
Please visit our Join Aloette page for information on becoming an Aloette consultant and starting your own business. You can also ask additional questions at the form below.

 

CLEAN BEAUTY CREW MEMBERSHIP:

Can I add other products to my order with Clean Beauty Crew Membership (and welcome gift Restorative Enzyme Peel)?
You will first need to complete your Clean Beauty Crew Membership annual subscription order for $29 with the Restorative Enzyme Peel welcome gift. Once this transaction is complete, you can return to online shopping and will then be able to order additional products, and even get your 15% discount!

When will I start receiving a 15% discount?
After signing up for the annual membership of $29 US | $29 CA and completing the subscription transaction with your welcome gift, you will see the 15% discount automatically applied on subsequent orders.

The 15% discount is only applicable to regular, full-priced retail products. Some promotions cannot be combined. Be sure to sign in to your customer account before shopping to see the 15% discounts and receive free shipping on orders over $100 pre-tax. https://www.aloette.com/log-in-customer/

When will I receive free shipping?
Receive free shipping on first order after initial sign-up for the annual membership, which is a fee of $29 US | $29 CA. You will be emailed a unique code to enter at checkout to use one-time. There is no minimum spend requirement for this first order of Clean Beauty Crew membership.

With active Clean Beauty Crew membership, receive free shipping on all subsequent orders over $100 US / CAN (before tax). Be sure to sign in to your customer account to receive the Clean Beauty Crew discount and free shipping benefits. https://www.aloette.com/log-in-customer/

Do members have to spend a minimum each month?
No, there are no requirements or minimum spend to maintain an “active” Clean Beauty Crew membership. Once you join for $29, you can enjoy Clean Beauty Crew Member benefits for 12 months after sign-up.

When my annual membership renews (12 months after initial sign up), will I get another free product/welcome gift?
Yes, each year you renew Clean Beauty Crew membership, you will receive a special anniversary gift that will change each year.

If I change my mind, how can I cancel?
You can cancel your Clean Beauty Crew membership anytime in your customer portal. https://www.aloette.com/log-in-customer/

Or you can email cbcsupport@aloette.com within 10 days to cancel and avoid charges. 

Once you cancel, you will no longer receive special discounts and free shipping benefits. You may re-join at any time.