Aloette Customer Service: How may we assist you?

If you cannot find the answer to your question, please contact Customer Service Monday through Friday, 8 am - 5 pm by calling 1-800-ALOETTE (1-800-256-3883).

Frequently Asked Questions:

ORDERS:

SHIPPING & SALES TAX

CATALOG & EMAIL REQUESTS

BEAUTY CONSULTANT OPPORTUNITIES

Answers to Frequently Asked Questions:

ORDERS:

Is Aloette.com a secure site?
Yes, Aloette.com is a 100% secure site. Aloette takes online security very seriously. Our Web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure Web page to a secure application on our server.

SSL goes into effect at the very onset of the checkout phase, starting with the LOGIN page. We encrypt the entire transaction - login/password, customer billing/shipping information, shipping method, credit card number, etc. - to give our users total privacy when ordering online. If you see an unbroken key or locked padlock at the bottom of your browser window, and https: in the location window at the top of your browser, you know you’re visiting a secured page.

Credit card numbers are securely encrypted and stored on our secure database servers until the order has been processed in our main data environment.

How can I track my order?
Orders will arrive within 5-10 business days of the order date. At this time, Aloette.com cannot track orders online. If it has been longer than 10 business days and your package still has not arrived, please contact customer service via email or call 1-800-ALOETTE (1-800-256-3883).

What is your returns and exchanges policy?
If for any reason you are not completely satisfied with an Aloette Skin Care product and you purchased from an Aloette Consultant, please contact them prior to returning your product.

You may return your product (with proof of purchase) within six weeks from date of order and it will be exchanged for another product of equal value.

How can I contact a customer service representative?
You can contact Customer Service Monday through Friday, 8 a.m. - 5 p.m. Eastern Standard Time via customerservice@aloette.com or by calling 1-800-ALOETTE (1-800-256-3883).

SHIPPING & SALES TAX:

What are your shipping rates?

Holiday Deadlines for Shipping

Shipping Method Ground Smart Post (P.O. Boxes)
If You Order By Noon... 12/17 12/10

Shipping will be suspended from December 31st through January 11th.
All orders placed during this time will ship after January 11th.

  Ground Smart Post 2nd Day Air
Lower 48 States $6.95 USD - -
Canada $5.95 CDN - -
Alaska - $14.95 USD $34.95 USD
Hawaii - $14.95 USD $19.95 USD

Do you charge sales tax?
By law, Aloette must charge sales tax if the customer’s billing address is located in a state where Aloette or its parent company, Astral Brands, has a legal presence. With Aloette franchises throughout the country, Aloette currently charges sales tax for all 50 states.

Do you ship to Canada?
Yes, we currently ship orders to Canada. You can visit our Canadian English site or Canadian French site via the links at the very top of each page. Please allow additional time to receive orders in Canada.

Do you ship internationally?
Aloette.com only ships to addresses in the USA or Canada.

Can I ship to more than one address at a time?
Aloette.com cannot ship your order to more than one address at a time. We recommend you place multiple individual orders if you want to send packages to more than one address.

CATALOG & E-MAIL REQUESTS:

How can I request a catalog?
To request a catalog, please call 1-800-ALOETTE or email us at customerservice@aloette.com.

How often are Aloette catalogs published?
Aloette catalogs are currently published twice a year.

BEAUTY CONSULTANT OPPORTUNITIES:

Where can I learn more about becoming an Aloette consultant?
Please visit our Join Aloette page for information on becoming an Aloette consultant and starting your own business. You can also ask additional questions at the form below.

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